Refund & Return Policy – InkInk Collectibles
Refund & Return Policy – InkInk Collectibles
- General Policy
Due to the collectible nature of our products (including comic books, original artworks, limited-edition items, pre-order items, and commissioned artwork), all sales are generally final.
However, this policy does not affect your rights under applicable consumer protection laws, including situations where items are defective, damaged upon delivery, or significantly not as described.
- Ready-Stock Products (e.g. comic books, original artworks, limited-edition items)
2.1 Order Cancellation
Orders cannot be cancelled once payment has been successfully completed.
2.2 Product Condition
All items are sold in collectible condition and may exhibit minor imperfections such as light shelf wear, minor corner wear, or printing variances.
We do not guarantee items to be in mint or perfect condition. Customers are encouraged to review all product descriptions and images carefully before purchase.
2.3 Original Artwork
Original artworks are one-of-a-kind items and are non-refundable and non-exchangeable, unless they arrive damaged or are materially different from the description provided.
- Damaged, Defective, or Incorrect Items
If your item arrives:
* Damaged,
* Defective, or
* Significantly different from the description,
please contact us within 48 hours of delivery (or as soon as reasonably possible) with clear photos of:
* The item
* The packaging
We will assess the case and offer an appropriate resolution, which may include:
* Replacement (subject to availability)
* Store credit
* Refund
- Shipping & Delivery
4.1 Shipping Damage
We take care in packaging all items. In the event of shipping-related damage:
* We will assist in filing claims with the shipping provider and/or insurance (if applicable)
* We will first assess and provide a fair resolution to the customer, where appropriate
Customers are encouraged (but not required) to purchase shipping insurance for additional protection.
4.2 Minor Shipping Wear
Minor cosmetic wear to outer packaging (e.g. slight dents or edge wear) that does not materially affect the collectible item itself is not considered a valid reason for return or refund.
4.3 Shipping Delays
Delays caused by shipping providers are beyond our control and are not grounds for cancellation or refund.
4.4 Incorrect Delivery Information
If an item is returned due to incorrect or incomplete delivery details provided by the customer:
* The order is not eligible for refund
* Customer is responsible for any additional shipping fees for redelivery
- Pre-Order Products & Commissioned Artwork
5.1 Cancellation & Refunds
Pre-order items and commissioned artwork are non-cancellable and non-refundable, as they are specially sourced or created.
5.2 Waiting Time
Customers acknowledge and accept the waiting time required for:
* Pre-order fulfilment
* Artist commissions
We will provide updates upon request where available.
5.3 Damaged or Defective Items
If such items arrive damaged or defective, please refer to Section 3 (Damaged, Defective, or Incorrect Items).
5.4 Exceptions
This non-refundable policy does not apply in cases of:
* Non-delivery
* Significant delays beyond reasonable expectations
* Material deviation from agreed specifications
In such cases, appropriate remedies will be provided.
- General Provisions
6.1 Resolution Discretion
All returns, refunds, or exchanges are subject to review. We aim to provide fair and reasonable resolutions based on the circumstances of each case.
6.2 Agreement to Terms
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.